Help and guidance

We are here to help you get the most out of the IT and library services we provide. This includes helping you join online teaching events.

Find out more about Library Services.

Online support

Just ask us a question at www.bbk.ac.uk/ask. Birkbeck staff should use Ask in My Birkbeck for staff.

You can also contact the User Services team by email.

Classroom support

Phone us on extension 3456 (inside Birkbeck) or +44 (0)20 3926 3456 (outside of Birkbeck).

Monday to Friday:

• term time: 8.30am to 8.30pm
• vacation: 8.30am to 6.30pm

Find out more about term dates at Birkbeck.

Telephone support

Phone us on extension 3456 (inside Birkbeck) or +44 (0)20 3926 3456 (outside of Birkbeck). We recommend raising an ASK request if you are unable to reach us.

Phone lines are open:

• Monday to Saturday: 8am to 11.45pm
• Sunday: 10am to 8pm.

Face-to-face support

You can get help from the Library's main desk.

• Monday to Saturday: 10am to 11.45pm
• Sunday: 10am to 8pm.

Feedback

For more information, or to give feedback about any of our services, please use ASK.